Before you hire us…

Matt B. Mar 23
1 Comment »

Before we agree to work with a client, this information is required reading. Some people might think we are crazy, but let us explain:

We have clients ranging from the shop down the street to international Fortune-level companies. The size of your organization doesn’t matter to us. What does matter is how seriously you take your business or organization.

If you don’t value your work enough to have it professionally presented, then we are probably not the best company for you. If it goes out with our name, it is going to be our best. We expect the same from our clients.

However, we believe that you do care about who you are, and what you do. After all, you are reading this, and that means you take the time to find out who you want to work with. It matters to you. You are the kind of person we want to work with.

  • Excellent quality takes time and/or money - There is a direct relationship between the quality of a website - it’s design and functionality - and the amount of time and money it takes to produce it. In the web world, you get what you pay for.
  • We are trained, experienced professionals. Not amateurs or hobbyists - The minimum internet work experience among C52 developers is 10 years.
  • Development is a partnership - Just as you choose C52, we choose to work on your project. We do not accept every potential project or client who contacts us. Development is a 2-way relationship requiring clear communication and understanding on both sides.
  • Custom development is never 100% predictable - The very nature of creating something that doesn’t already exist means that there is unknown information. This means that all timeframes and costs are estimates based on the information currently known. This is true of even the most experienced and highest profile development companies, such as Apple, Google and Microsoft. Our professional experience doesn’t means that we can predict all obstacles in advance, only that we are able to adapt quickly and work around them when they arise.
  • A signed contract and written work spec is always required before we start - This provides both you and C52 the freedom, and safety, that come only with clearly defined boundaries.
  • Priority / emergency work costs more - We have a schedule, based on first-come, first-served. If you want your work prioritized, we are often able to accommodate, but we must charge a higher rate.
  • We specialize in reliably producing quality work fast. Not on being the cheapest - What makes our work reliable is experienced professionals. What attracts and retains experienced professionals is competitive pay. If you don’t care how it looks or works, or when it gets done, there will always be somebody who will tell you they can do it cheaper.
  • We don’t like collections. Please treat our invoices with the priority you want us to treat your project - The excellent value we are able to provide clients is made possible by an amazing 90%+ on-time payment rate. By serving clients who truly value the work we perform, and not playing games with invoices, we are able to have a very streamlined cash flow and focus our resources on producing excellent work fast.

One Response to “Before you hire us…”

  1. Kai says:

    A round of applause for you, Matt. You found a highly professional way of saying what many entrepreneurs, freelancers and small business people are feeling. If I knew nothing more than your company (actually, I don’t know much at all about your company, since I’ve only ready two blog posts) I would want to work with you because you create an honest first impression, and I feel like I could rely on you to shoot straight.

    Well done.

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